When you are looking for a restoration firm that stands up to the test, choose…
PLATINUM RESTORATION was established in 2002, by David Okum and Robert Mardis, after twenty five years in the restoration business. Our business focuses on providing service and solutions to customers who have suffered catastrophic insurance losses and providing specialized services in the building industry.
- As owners, we bring you over 58 years of Restoration & Renovation experience.
- We personally manage & participate in our projects from beginning to end.
- We have the resources and determination to get the job done, and done well.
- No false promises, just results.
- We’re committed to our customers’ satisfaction.
We believe our customers deserve not to be just another one of the many. We are different than most restoration contractors who try to take on as many contracts as possible and finish them as quickly as they can. We carefully manage and control the amount of work we take on. We personally attend to our customers’ needs. This guarantees you get the attention and commitment to make your project a success, and get what you’re paying for.
Our customers choose us with confidence. We live up to their expectations!
Be fair, honest and forthright to our clients and customers.
- Maintain the level of detail that our customers have come to expect from us.
- Start projects promptly, stay with it, and complete them in a timely manner.
- Facilitate the project with quality tradespeople (not just a body to get the job done).
- Assure quality by being tenacious and persistent.
- Spend quality time on the project – “No arm chair quarterbacking; get our hands dirty”.
- Communicate with our customers and clients, updating them on job status and conditions.
- Acknowledge quality assurance is not automatic.
It takes commitment and perseverance from start to finish.
- Recognize that successful projects require our personal involvement.
- Control the project and manage job changes.
- Administer and audit the job process, and present change orders in a timely manner.
- Above all else, give unrivaled service to our customers.